Customer Care Representative (Ref: 230000XR)
Responsibilities
- Handle customer enquiries and complaints received via the MTR hotline
- Provide administrative support to the team, including preparing correspondences and notices
- Assist in maintaining a database of customer enquiries
- Support large-scale public relations events and other activities as and when required
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Requirements
- Grade E / Level 2 / “Attained” or above in 5 subjects of HKCEE / HKDSE, including English and Chinese Languages
- A minimum of 4 years’ relevant experience, preferably gained in customer service industry
- Positive mindset and ability to work under pressure
- Good command of both written and spoken English and Chinese (including Putonghua)
- Hands-on experience in Chinese word processing
Remarks
- Required to perform duties on Saturdays
- Appointment will be made on two-year renewable contract terms
Applications
You are invited to apply online via http://www.mtr.com.hk/mtr_job_en or send in your CV stating the position (with reference number) you are applying for by mail to Human Resource Management Department, MTR Corporation, G.P.O. Box 9916, Hong Kong on or before 8 June 2023.
For other job openings, please visit MTR Corporation's website for more details. All information provided by applicants will be treated in strict confidence and used for recruitment purpose only. All personal data of unsuccessful applicants will be retained for 12 months for future recruitment purpose and will then be destroyed.
Primary Location: Hong Kong
Schedule: Full-time
Job Posting: 25/May/23, 4:11:57 AM
Closing Date: 08/Jun/23, 10:59:00 AM
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