Job description
Lifestyle Manager
- Provide administrative support for the Senior Management team as well as the Lifestyle Managers within the department.
- Work with the Brand Relations Manager to research, compile and draft the territories membership newsletter and daily media summary; maintain events listing as well as contacts database is always up to date and accessible to authorised persons. Act as the first point of contact to the Johannesburg office and ensuring that first-contact is in line with Quintessentially standards and procedures.
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The candidate will require the following:
- Excellent written and oral communication – fluent English a must. Other languages are advantageous.
- Passionate about customer service and delivering service excellence.
- Diplomatic service and communication skills needed.
- Can-do' attitude – ready to get involved at all times.
- Fast learner – adapting to new processes in rapid change climate.
- Creative problem solving and top-notch organisational skills with attention to detail.
- Confident, with the ability to prioritise, delegate and meet deadlines working under pressure.
- Proactive and reactive simultaneously – know the client base and anticipate their needs, show initiative.
- Ability to remain calm and courteous under pressure, and effective conflict management.
- Outstanding project management skills – effectively manage requests from initiation to completion.
- Self-starter and own manager – work autonomously.
- Strong IT and CRM systems skills (i.e. SalesForce, Microsoft Office, etc).
- Good team player – displays compassion towards fellow colleagues.
- Excellent interpersonal skills – an outstanding telephone manner.
- Mature approach and being dedicated and committed with a strong drive.
- Reliability – excellent timekeeping is crucial to this role.
- Polished appearance.
- Experienced in dealing with confidential information using discretion and sensitivity at all times.
The company has identified the following development requirements and goals for the candidate:
- Increased awareness and knowledge in the following sectors/areas: luxury travel and leisure, personal assistant, customer service, guest relations or lifestyle.
- Knowledge in handling executives, senior executives and VIP's.
- In-depth understanding of the requirements involved in the lifestyle management of affluent, high-net-worth individuals.
- Good knowledge of worldwide travel destinations and luxury products/services preferred but not essential.
Job Type: Full-time
Application Question(s):
- Do you have experience in the travel industry?
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